Terms & Conditions

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Terms of Sale
Please understand by submitting an order you agree to Fresties' terms of conditions and company policies. All orders must have the same shipping and billing address to help eliminate any fraudulent purchases. Please note we will only ship to the billing address on file. If necessary call your bank and/or credit card company to update any information if needed prior to ordering.

We ask all customers to inspect their packages for any errors made on our part. All discrepancies must be made within 24 hours upon receipt of your package. We do not give refunds, but you will be able to exchange or receive store credit only if the wig has not been worn, the lace not cut or torn and no oil or make up stains on the lace. The wig has to be in the exact condition you received it in. You have to mail the wig back to us and provide a tracking number within 24 hours of the original delivery of the wig. NO EXCEPTIONS WILL BE MADE!

Due to the personal nature of hair all sales are final. Fresties is also not responsible for any merchandise stolen or damaged after they are delivered to the address given for shipping. We issue a tracking number for all merchandise shipped. Thank you for your understanding.

Right to Refuse Client
As a side note, management reserves the right to cancel an order and/or issue a return, and pursue legal action against any customer who is deemed hostile. Hostile customers are those who initiate charge backs without valid cause (particularly after the receipt of goods), initiate returns without any documentation or notification, threaten/harass staff members in person, over the phone, and via e-mail, and those who attempt to slander and/or commits acts of libel against Fresties, we will take all legal steps to refuse future service to such clients. We are not interested in legal battles, but we are prepared to take them on when necessary.

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